Capita Walkin Recruitment 2016 for freshers on 1st and 2nd February

Capita Walkin Recruitment 2016 for freshers on 1st and 2nd February

Capita India Job Openings in Mumbai for freshers as IT Helpdesk Executive Position

B.Sc, BCA freshers are eligible to attend this drive

Interested and eligible candidates can directly attend the walkin interview at the below mentioned location

Capita Walkin Recruitment 2016:

Company Name :        Capita India

Qualification         :        B.Sc, BCA

Experience         :        0 - 4 years

Job Location         :        Mumbai

Job Role                 :        IT Helpdesk Executive

Industry Type         :        BPO / Call Centre / ITES  

Salary         :        Not Disclosed

About The Company:

Capita is the UK's leading provider of business process management and integrated professional support service solutions, with 62,000 staff across the UK, Europe, South Africa and India

Weve been serving both private and public sectors in the UK since the 1980s

Capita currently has 4 sites in India: 1 site in Mumbai, 2 in Pune, and 1 in Bangalore

Job Description:

To maintain confidentiality of all customer and personal information and not divulge process related information to an unauthorised person
 
To take responsibility for Health and Safety in the workplace, identifying and escalating any risks immediately to the Team Leader

To adhere to COS risk and compliance requirements
 
To escalate any problem to line manager in first instance
 
To contribute to overall achievements of required service level by maintaining agreed personal targets
 
This role is accountable to manage the cases well and highlight issues to the Incident Management when there are high priority cases raised
 
The analysts should chase the cases and try for case closures when the service desk is the owner of the case
 
The analysts should adhere to client procedures and guidelines to meet the service levels
 
To create and maintain call histories logs in the time tracker and update the time tracker with all the activities accurately
 
To take total ownership of the call logging process whilst contributing to the overall service goals and objectives
 
To deliver an effective and professional service to the client
 
Provide first level helpdesk support via telephone and e-mail for Capita ITS end-users
 
Determine problem and log calls based on impact and priority assessment
 
Adhere to all call logging policies, procedures and documentation correctly
 
Answer telephone calls within agreed internal Helpline service levels
 
Liaise with other teams as and when required
 
Escalate to second level support when necessary, whilst maintaining ownership of the call
 
Escalate to 3rd parties if required whilst remaining owner of the call until closure
 
Escalate all P1 calls to the Incident Management team within agreed timescales
 
Track calls and update customers on progress, escalate where progress does not meet the agreed priority service levels
 
Maintain excellent time keeping practices and attendance
 
Investigations delegated by Team Leader
 
Acting as Mentor/buddy to the new analysts
 
Monitor SLA and chase via e-mails
 
Chase the open calls and cases on hold as and when requested by the UK team
 
To undergo any refresher training or new process training and help in successfully implementing the new processes on the desk
 
To regularly keep themselves updated with all the client process changes on the desk
 
Is task oriented, carrying out activities clearly defined within a job/role description. Is responsible for their individual performance targets and contribution to team performance targets, ensuring they are doing the right thing for the customer.

Capita Selection Process:

Aptitude Test
 
Technical Interview
 
HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
 
HSC/Diploma Marksheet
 
Graduation & Post Graduation all years’ mark sheets
 
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
 
2 photographs
 
Resume

Capita Walkin Details:

Walk-in Date: 

1st and 2nd February 2016

Walk-in Time : 

11 AM - 2 PM

Interview Venue:

Godrej & Boyce,

Gate No 2, Plant No. 6, LBS Marg,

Opp Vikhroli Bus Depot, Vikhroli (W),

Mumbai 400 079